Ron, As you suggested, I’m putting my appreciation for your team/company in writing. During last month’s snow-melt/rain storm, my sump pump failed. By the time I discovered it (Monday, 12/5) the entire basement was flooded. Ameri-Pro was recommended to me by my agent (Doug Twiss) along with the required 2 other firms. I choose you based on the local phone# as well as his office’s endorsement. The service was excellent, but several aspects deserve special mention: * Promptness: within 2 hours of calling your office a truck was in my drive and setting up to remove the water. The young man was very interested in doing the best job he could, we looked for the access closest to the pump-truck and he immediately went to work. * Thoroughness: another fellow joined and they stayed until all the surface water was removed, assisted in getting the sump cleared so I could install the new pump (though the water continued to fill the sump even as he put the hose in). They then set-up 12 fans and an industrial dehumidifier to begin the ‘drying out’. * Follow through: your guys came back, as promised, on Tuesday and Wednesday to check the moisture – only on Thursday were they satisfied everything was in good shape. * Professionalism: there was a nice balance of friendliness yet attention to the work. I only saw diligence, never any slackness or wasted time. In conclusion, I would/will highly recommend your firm to anyone requiring restoration service.